FunctionService Connections in Solution Manager

This function uses assistants to set-up service connections to SAP for the systems in your solution. You can open a service connection for a specified period, for an SAP Support staff member to logon to your system and perform support.

Integration

The SAP Solution Manager exchanges service connection and system data with the SAP Support Portal. The Service Connection Overview function in your Solution Manager system corresponds to the http://service.sap.com/access-support function in the SAP Support Portal.

Prerequisites

In Solution Manager system settings customizing, you have:

• made Basic Settings SAP Solution Manager System User/Authorizations settings, and assigned an S user to the user who wants to set-up or open service connections.

• made Basic Settings SAP Solution Manager System System Landscape settings.

Setting-up a solution is optional for this function.

Features

• Overview of your service connections (can be filtered), by installation numbers

• Edit service connections with assistants:

  • Connection:

    You can:

    • open or close one or more systems (multiple selection with CTRL or SHIFT).

    • Update the connection status of all displayed connections. The system re-reads all status information buffered in the SAP Solution Manager, from the SAP Support Portal.

    • Specify date and time, to open system connections later.

  • Configuration:

    You can:

    • set-up a new connection for a system, change, display or delete existing connections.

    • refresh the active connections of a selected system, in the SAP Support Portal.

    • add new server and IP addresses for server, and change IP addresses.

  • System access:

    You can allow or refuse access to a system. If you refuse access, service connections can temporarily not be opened. This function corresponds to entering NO_CONNECTION in the SAPRouter field in the system data of a system in the SAP Support Portal.

  • Update:

    You can update the service connections and the authorizations. When you update the service connections, you copy the current status of the service connections and systems from the SAP Support Portal into the Solution Manager system. When you update authorizations, you copy new user or authorization data which was maintained in the SAP Support Portal user administration, into the Solution Manager system.

  • SAP Solution Manager:

    You can open, change, close or create connections to the SAP Solution Manager.

  • Solution Manager Diagnostics:

    You can open, change, close or create connections to the Solution Manager Diagnostics.

Activities

You can call the service connection overview:

• in the Solution Manager (SOLUTION_MANAGER) transaction:

  1. Choose the solution for which you want to edit service connections, in the transaction Solution Manager (SOLUTION_MANAGER).

  2. Choose Operations Setup Solution Landscape tab Service Connections .

• Via your Favorites in the SAP Easy Access menu:

  1. To put the function in your Favorites, choose: Favorites Add Other Objects Web Dynpro Application in the SAP Easy Access menu.

  2. Choose AI_SERVICE_CONNECTIONS from the possible entries help for the field Web Dynpro Application, in the following screen.

  3. Enter the required data:

     • If you choose the start mode SAPGUI, you do not need to logon to the system again when you call the transaction.

     • If you choose the start mode Browser, you must logon with your Solution Manager user. You remain logged on as long as the browser window is open. You can put the generated URL directly in your browser Favorites.

     • To only show the systems of one solution, choose the parameter IF_SOLUTION_ID from the possible entries help, and enter the solution ID as the value of this parameter. If you do not specify a solution ID, all systems which you have maintained in the Solution Manager system landscape, are displayed.

  4. Choose the transaction Service Connections Overview (SOLMAN_CONNECT). in the role menu