Synchronize System Data with SAP Support Portal

System data, e.g. information about software component versions used, and their patch level, and the servers and databases of a system, is saved in both the Solution Manager System Landscape (SMSY) and in the SAP Support Portal. This information is required in the SAP Support Portal, for example, to find notes and for service connections.

When you have set-up Automatic Data Capture for System Landscape, the Solution Manager updates the system data in the Solution Manager System Landscape automatically. The Early Watch Alert refreshes only system data for production systems, automatically, monthly, in the SAP Support Portal. You can update system data for all systems periodically (e.g. daily) in the Solution Manager System Landscape, and as required, in the SAP Support Portal.

Note

With this procedure, you can switch the automatic synchronization of system data between Solution Manager and SAP Support Portal by Automatic Data Capture for System Landscape, on or off, for one system or all

End of the note.

Prerequisites

You have a user with authorization to change system data, in the SAP Support Portal. For further information, see the SAP Solution Manager configuration guide.

In a manually-created system, you have entered an installation number in the Header Data tab.

Procedure

1. Choose a system whose data is to be synchronized.

2. Choose the System Data in SAP Support Portal tab.

3. If the system displays a system number, continue with step 4.

   If the system does not display a system number:

   1. Choose Read System Number.

   2. If the system number is not determined, choose it from the possible entries help.

      The system gets the system number from the SAP Support Portal. The system number is uniquely assigned to the system installation number, and is required for the synchronization of system data.

4. To change data which you can only maintain in the SAP Support Portal, e.g. Add-On product version and use type data, choose Installation Data or System Data.

   You go to the SAP Support Portal maintenance screen

5. Synchronize the system data between SAP Solution Manager and SAP Support Portal:

   1. Choose the synchronization setting in the Synchronization frame.

      Recommendation

      You should synchronize all systems.

   2. To test the synchronization or transfer changes to a system into the SAP Support Portal immediately, choose Synchronize.

   3. Save your changes.

   If relevant changes are made to the system data, the Automatic Data Capture for System Landscape synchronizes the systems to be synchronized, periodically, according to your settings.

Example

SAP Support wants to support you, but cannot logon to your development system ABC, because the server data for this system is not in the SAP Support Portal.

1. Check in the Solution Manager System Landscape (transaction SMSY), whether the server data for system ABC is complete.

2. Enhance the server data in the Solution Manager System Landscape.

3. Synchronize the system data of system ABC with the SAP Support Portal, in the Solution Manager System Landscape

   SAP Support can log on to your system ABC

More Information

SAP note 993775 contains a list of system data which is synchronized between SAP Solution Manager and SAP Support Portal.