Using Service Level Reporting in Solution Manager

Purpose

Service Level Reporting:

· is the interface between your IT department and the person responsible for a business process.

· provides analyses across the systems and business processes in your solution landscape.

You can thus react quickly to risks, and continually improve your IT service.

Prerequisites

You have:

· set-up SAP EarlyWatch Alert in the SAP Solution Manager.

· assigned the Solution Monitoring roles to the users:

Setup Service Level Reporting. You also want to see the SAP EarlyWatch Alert analyses and display the business processes in the business process monitoring, which you want to put in the Service Level report, in the Business Process MONITORING session. You need the following functional roles:

§ SAP_SETUP_DSWP_SLR

§ SAP_OP_DSWP_SLR

§ SAP_SV_SOLUTION_MANAGER_DISP

Adjust the authorization object D_SOLMANBU with the Bundle IDs for the sessions.

Process Flow

Der Kunde de...

1. A Service Level Agreement is defined between you and an IT organization. It covers:

¡ Your IT service quality requirements, for example performance and security

¡ unambiguous and measurable service targets

¡ communication structures

2. You schedule Service Level Reports based on the Service Level Agreement. You create Service Level Report types. Service Level Report types are templates for Service Level Reports. The Service Level Report types specify the contents and scope of the Service Level Report.

3. You specify the scope of the Service Level Reporting, e.g.:

¡ which business processes and which systems in your solution are analyzed

¡ which checks and alert thresholds you require

¡ how the information is presented in the reports

¡ report types

4. The system creates the relevant Service Level Report sessions, which you can process, to change details or add further information.

5. You send the Service Level Report to the persons responsible.