Where are support packages and kernel patches located?

All patches are available at the Service Marketplace under http://www.service.sap.com/patches (SMP login required).

How can I restrict access rights to certain solution landscapes?

The transaction PFCG brings you to role maintenance, which is responsible for access rights. SAP provides the standard role SAP_SV_SOLUTION_MANAGER for the SAP Solution Manager. To limit the customer to specific solution landscapes, copy this role and modify it. To do that, open it and click the button Copy Role or press SHIFT+F11.

Enter a name for the new role and click Copy All. Next, open the created role and go to the tab strip Authorizations and change the authorization data. On the next screen, open the following tree elements: Basis Administration -> Authorization for Solution Landscapes.

Here you can limit the customer's access by entering customer number, system ID and installation number from your customer's solution landscape. To do this, double-click the old entry, enter the customer data and then save the data before you leave. Do not use intervals, for example (from - to) for any of those fields, please only provide specific information.

What is the recommended implementation path for solution monitoring?

The prerequisites for solution monitoring are as follows:

• Installation of SAP Solution Manager

• Activation of the SAP EarlyWatch Alert

• Documentation of your core business processes.

Generally, the latter takes place through the SAP Solution Management Assessment (SMA). When the prerequisites are in place, SAP recommends:

1. Implementing Service Level Reporting. This is where you define your key performance indicators (KPIs) and your methods for measurement.

2. Evaluating the areas in which you want to implement real-time monitoring:

   • System Monitoring

   • Interface Monitoring

   • Business Process Monitoring.

3. Implementing the System Monitoring, Interface Monitoring and Business Process Monitoring in the chosen areas.

Do you have a rule of thumb concerning sizing?

For small and medium sized companies, there is no need to set up a high-end server if it is only used for the SAP Solution Manager and its monitoring functions. A small/medium-sized server is sufficient. However, this is dependent on your needs and future plans. The following sizing proposal is based on a standalone server with SAP Solution Manager only.

• For basic setup: 1 CPU current standard (min. 1 GHz), 1GB RAM, 50 GB hard disk space

• For advanced setup: 2 CPUs current standard (min. 1 GHz), 2 GB RAM, 50 GB hard disk space

The basic setup of SAP Solution Manager is defined as only having SAP EarlyWatch Alert and service level reporting, configured on the satellite systems and up to 5 users working at the same time on the SAP Solution Manager.

The advanced setup of the SAP Solution Manager requires additional steps after the basic setup is complete. The advanced features cover the configuration of system monitoring and/or business process monitoring. For further information, please refer to the sizing proposals for SAP Solution Manager 3.1 on the SAP Service Marketplace.

Which system should I use to install SAP Solution Manager?

The system has to be dedicated to the SAP Solution Manager. No other components can be installed on top of SAP Solution Manager.

SAP Solution Manager does not necessarily require separate hardware. It can be installed as a separate instance on an existing hardware.

Which services does SAP offer for setting up SAP Solution Manager?

SAP offers the following services and workshops regarding SAP Solution Manager:

• SAP Solution Manager Starter Pack

• Training course USMX20 - Technical Configuration of SAP Solution Manager Infrastructure

For further training offerings, refer to Training.

How do I install SAP Solution Manager?

Before beginning with the installation of SAP Solution Manager, you should always verify that you have the latest version of the installation guide on the SAP Service Marketplace (SMP Login required). Further information regarding the installation process is available in the installation guide and in the configuration guide.

How long does it take to install SAP Solution Manager 3.2?

The technical installation of Release 3.2 takes several hours. The complete installation including system preparation and post processing steps takes approximately one day per SAP Solution Manager system.