What do I have to do in order to migrate from SAPNet R/3 Frontend to SAP Support Portal and SAP Solution Manager?

To use SAP Support Portal, internet access is required. All applications are available and ready to use at http://service.sap.com/support (SMP login required).

Will SAP Solution Manager replace SAPNet - R/3 Frontend?

All support applications that are currently available in SAPNet R/3 Frontend are already available in SAP Support Portal and will further be enhanced. In addition, SAP Solution Manager 4.0 will offer a complete set of support processes and further functions that will not be offered in SAP Support Portal (e.g. Solution Monitoring, Change Request Management, Upgrade of SAP Solutions,…)

Which support applications are currently improved in the SAP Support Portal?

SAP is currently combining the existing SAP Notes Search and the creation of customer messages. SAP aims to reduce the message processing time by providing both additional information to the customer and an extended information structure to SAP’s support organization. Additional information can be found in http://service.sap.com/message (SMP login required).

In addition, SAP plans to offer a new application with an improved interface for the user data maintenance in SAP Support Portal.

Can I use my User-IDs (S-Users) from SAPNet R/3 Frontend (OSS) in the SAP Support Portal?

Yes, you can use the same User-IDs.

Will Corporate Message in SAPNet R/3 Front-end still be available in the future?

SAP Solution Manger will provide flexible corporate message functionality with pre-configuration for commonly used service desk processes. If you are already using the corporate message scenario in SAPNet R/3 Front-end, SAP will contact you separately to discuss a migration path to SAP Solution Manager.

Will the existing applications in SAPNet R/3 Frontend be enhanced in the future?

No, SAP will focus on the applications in SAP Support Portal and will additionally enhance the SAP Solution Manager.