ITIL - IT Infrastructure Library

In Summary
ITIL stands for "IT Infrastructure Library". It is a guidelines developed by the CCTA (now OGC). It has become a standard in the area of service management. It contains comprehensive publicly accessible specialist documentation on:

• Planning
• Provision
• Support of IT services

ITIL provides the basis of improvement of the use and effect of an operationally IT infrastructure. It describe the architecture for establishing and operating IT service management.